Returns & Exchanges
At Hawkstone, we strive for the highest quality in every bite; however, due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim.
Document the Issue
Take clear photographs of the damaged product and the original shipping packaging to help us process your claim quickly.
Contact Support
Email our customer service team at [email protected] with your order number and the photos of the affected items.
Review Process
Our quality assurance team will review your request within 24 hours to determine if a replacement or a full refund is appropriate.
Resolution Delivery
Once approved, we will immediately dispatch a fresh replacement at no extra cost or issue a credit back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing